Zero Discrepancy Guarantee

What the guarantee covers

The guarantee applies to the audit fee you paid for a specific Letter of Credit presentation set that you audited with LC Shield before submitting it to your bank. It covers:

• A discrepancy that LC Shield failed to flag, but which falls squarely within a documentary rule under UCP 600 or standard banking practice under ISBP 745.
• Where that missed discrepancy is the reason the issuing / negotiating bank charged a discrepancy fee on that same presentation.
• Refund of the Single Audit Pass fee, or the pro-rata audit value on a subscription, for the affected audit set.

Eligibility requirements

To qualify for a refund under this guarantee, all of the following must be true:

• The presentation set was audited in LC Shield and returned a result (score + discrepancy report) before you presented to the bank.
• You presented the documents substantially as audited — the missed discrepancy existed in the exact documents scanned, not in later edits or replacements.
• You submit the bank's written discrepancy advice (SWIFT MT734 / MT750 or the bank's discrepancy notice) within 30 days of the bank's refusal.
• The discrepancy is documentary in nature and determinable on the face of the documents under UCP 600 / ISBP 745.

What is not covered

• Non-documentary conditions that UCP 600 Article 14(h) requires banks to disregard.
• Commercial disputes, fraud, sanctions, force majeure, or a buyer simply refusing to pay for non-documentary reasons.
• Discrepancies introduced after the audit, or documents changed, re-issued or dated differently from what was scanned.
• Late shipment or expiry breaches that were correctly flagged by LC Shield and presented anyway.
• Bank charges other than discrepancy fees (e.g. handling, courier, amendment or confirmation charges).

How to claim

Email support@getlcshield.com with your audit reference (shown on the report), the bank's discrepancy advice, and the presentation set you audited. We review each claim within 5 business days and, if eligible, refund the audit fee to your original payment method.

This guarantee is a goodwill commercial assurance from LC Shield (DZent Limited) and does not constitute legal, banking or professional advice. LC Shield is an automated pre-audit assistant and does not replace your bank's own document examination. Refunds are limited to the audit fee paid for the affected set.